Setting up SmartTag

SmartTag is an AI-driven triage system.

To use SmartTag, you need to configure API access between SmartTag and a public AI model, e.g., OpenAI. We do not use ChatGPT or any similar interface, rather we speak directly to the AI model, feed it various parameters, and use those results to triage your tickets.

OpenAI

First, you need an OpenAI account (vs just ChatGPT).

1. Create an account with OpenAI at https://platform.openai.com/
2. Create a new API Key
3. Name the key Rocketship; do not use this API key for any other application
4. Store the API key that is generated — you will need it later.

Rocketship

Now, let’s integrate SmartTag with OpenAI:

1. Log into Rocketship Admin Portal
2. Click Menu->Triage (settings)
3. Edit the Settings page
   • Add the API key you created in OpenAI
   • Set the AI Model to: gpt-4.1-mini
4. Click Save

You are now ready to use SmartTag via the Rocketship Ticket Lifecycle.