Knowledge Base Help Center
- _ Setup Rocketship in Autotask _
- Creating an Autotask API User for Rocketship
- Enable Autotask Service Calls to show on Outlook Calendar
- Enabling Rocketship in the Autotask Integration Center
- Handling Errors in Rocketship: Best Practices
- How to allow an Autotask Admin to manage/share/edit Shared Tabs/Dashboards
- Mass Accepting Service Calls During Onboarding
- Optimizing Autotask Configuration for Rocketship Integration
- Automate Scheduling around Company Holidays
- Automating Dispatch & Escalations with Webhooks
- Autotask vs Custom Teams
- Autotask vs Rocketship In/Out
- Combining Escalation Routing & Scheduling for One-Click Dispatch
- Defining the Escalation Path in Ticket Escalation Rules
- Delay Before Triggered Escalations (Auto Dispatch/Escalate)
- Dynamically Update Which Tiers Each Team Member is Working
- Automate Scheduling around Company Holidays
- Combining Escalation Routing & Scheduling for One-Click Dispatch
- Customizing the Sort Order of Next Activities
- Escalations vs Scheduling
- How do I handle technician's going to lunch?
- How do I schedule Autotask Tasks?
- How do I support multiple work shifts?
- How long does a Sleeping Activity actually sleep?
- Booking Appointments Inside Tickets via Fixed Appointments
- Configuring Appointment Booking in Rocketship via Fixed Appointments
- Created a Fixed Appointment without a Calendar Invite
- How do I customize the Calendar Invites sent by Rocketship?
- How do I disable Calendar Invites for Fixed Appointments?
- How is the Resource's Timezone Determined
- How to configure the email address used for Fixed Appointment Calendar Invites
- Supporting 3rd Party Meeting Schedulers
- Clearing the Autotask Ticket Primary Resource via Rocketship Workflows
- Configuring How We Route Imported Autotask Service Calls
- Customizing the Workflow used by an Escalation Rule
- Customizing Ticket Routing with Team Workflows
- Customizing Workflow Note Fields
- How to Toggle Light and Dark Mode
- HOWTO Close Tickets while Bulk Closing Related Service Calls
- Mapping Rocketship Workflows to Rocketship Actions
- How do I impersonate other Rocketship user workboards?
- How do I set my External Appointments to be Private?
- How does the Pending Zone work on the Agent WorkBoard?
- How is the Resource's Timezone Determined
- How long does it take for Rocketship to show imported Service Calls?
- How to view another Resource's Rocketship WorkBoard in Autotask
- Requiring a Resource to Declare Reason for Cancelling a Service Call
- Requiring a Resource to Declare Reason for Declining a Service Call
- Autotask Returns: 500 Internal Server Error
- Autotask Service Call Cleaner
- Can I migrate my Rocketship Settings to a new tenant?
- Configuring How We Route Imported Autotask Service Calls
- Enable Autotask Service Calls to show on Outlook Calendar
- Forcing an Autotask Full Sync in Rocketship
- Global Exclusions
- Handling Errors in Rocketship: Best Practices
- _Triggers vs Outbound Webhooks
- Outbound Webhook: Example - Escalation Failed
- Outbound Webhook: Example - Service Call Monitor
- Outbound Webhook: Integrating Rocketship with Integromat Make
- Outbound Webhook: Integrating Rocketship with Microsoft Teams
- Outbound Webhook: Supported Fields in Webhooks
- Outbound Webhook: Understanding Rocketship Webhooks
- Triggers: Create Autotask Ticket Callout Webhook
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